Privacy Policy

  1. Introduction

Welcome to the Clare Lydon web shop. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit and make purchases from our Shopify store.

  1. Information We Collect

When you visit or make a purchase from our store, we collect the following types of information:

  • Personal Information: Includes your name, billing and shipping address, email address, phone number, and payment information (such as credit card numbers or payment methods).
  • Order Information: Includes products purchased, purchase date, and any notes provided with your order.
  • Usage Data: Includes IP address, browser type, operating system, referring URL, and how you interact with our website (such as pages visited and time spent on the site).
  • Cookies: We use cookies to improve your shopping experience, personalize your experience, and track order progress. You can disable cookies through your browser settings if you prefer not to share this data.
  1. How We Use Your Information

We use the personal and order information collected for the following purposes:

  • Processing Orders: To fulfil your orders, process payments, and arrange shipping.
  • Communication: To send you updates about your order, respond to your inquiries, and provide customer support.
  • Marketing: To send you marketing communications, special offers, and promotions (only if you have opted in). You can unsubscribe at any time.
  • Improving Our Store: To analyse usage patterns and improve the design, content, and functionality of our website.
  • Legal Compliance: To comply with applicable laws and regulations.
  1. Sharing Your Information

We share your personal information with third parties to help us provide services and operate our business:

  • Shopify: Our store is hosted on Shopify, which provides us with the e-commerce platform to sell our products and services. Shopify handles your personal information in accordance with its own privacy policy.
  • Payment Processors: We share your payment information with trusted payment gateways to process transactions.
  • Shipping Providers: We share your address and contact details with shipping companies to deliver your orders.
  • Analytics Providers: We may use Google Analytics or similar services to help us understand how customers use our store.

We do not sell or rent your personal information to third parties.

  1. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Order data is generally retained for tax and accounting purposes.

  1. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal data (subject to legal and business obligations).
  • Opt-Out of Marketing: You can unsubscribe from marketing communications at any time using the “unsubscribe” link in emails or by contacting us directly.

If you are a resident of the European Union (EU), you have additional rights under the General Data Protection Regulation (GDPR). California residents may have additional rights under the California Consumer Privacy Act (CCPA).

  1. Security

We take reasonable precautions to protect your personal information and ensure that it is not lost, misused, or accessed without authorisation. However, no data transmission over the Internet can be guaranteed to be 100% secure, and we cannot be held responsible for unauthorised access.

  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at mail@clarelydon.co.uk